Return Window

Customers may request a return within 30 days of delivery. Return requests submitted after 30 days may not be accepted unless required by applicable law or approved by Lebas support.

Return Authorization Required

Customers must contact Lebas support and receive return authorization before sending any item back. Products returned without authorization may be refused or may experience delayed processing.

Return requests should include order number, product model, reason for return, product photos, packaging photos, and video if the issue relates to motor, battery, controller, or function.

Buyer-Remorse Returns

Buyer-remorse returns include changed mind, ordered the wrong model, no longer needed, or product does not fit a preferred use case but is not defective.

For buyer-remorse returns, the product should be in new or lightly inspected condition and include original parts, accessories, manuals, and packaging. Customer is responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact Lebas support promptly with order number, product model, product photos, packaging photos, shipping label photos, and a short description of the issue.

After review, Lebas may offer replacement parts, troubleshooting, replacement, return, refund, or another appropriate resolution.